Support
How can we help?
For Pond Hopping, or anything else from eend, email hello@eend.app. A person reads every one.
Email hello@eend.appPond Hopping
- I can't sign in to Pond Hopping
- We sign you in with a six-digit code sent to your email, so there is no password to remember. If the code hasn’t arrived after a minute, check your spam or promotions folder, and make sure the address is spelt right. Still nothing? Write to us from that address and we’ll sort it out.
- Something looks wrong in a trip
- Tell us which trip and what you expected to see. A screenshot helps. We read every one.
- How do I delete my account?
- Email hello@eend.app from the address you sign in with, with “Delete my account” in the subject. The full steps, and what is deleted, are on Delete your account.
- What do you do with my photos and data?
- It’s all in the privacy policy and the terms.